Where’s My Gift?
Gourmet basket is taking a short Holiday Break!
We will be away from the office from 1.30pm Tuesday 24th December, returning Monday 6th January 2025. During this time we are unable to answer calls or emails. Please see “WHERE’S MY GIFT” section below for next steps.
Be advised that all orders placed within cut-off times (see below) have been shipped according to published courier schedules to offer the best chance of delivery before Christmas.
Please note, that due to heavy Christmas demand, our couriers incurred delays certain locations, meaning your gift may have arrived after your preferred delivery date. This possibility was acknowledged by you when you placed your order checkout. Whilst we did ship gifts early to offset these delays, Gourmet Basket cannot guarantee delivery on a specific dates during the Christmas period and is not responsible for unpredictable courier delays.
Xmas Delivery Order Cut-Off Times: CLICK HERE
WHERE’S MY GIFT?
Please read the following regarding any gifts send for Christmas Delivery
- All orders received before Midday on Tuesday 24th December have been packed and shipped
- If you ordered before Christmas Cut Off times you should receive your gift on-time for Christmas, though this is not guaranteed (see cutoff times above)
- If you ordered AFTER our advised cutoff times then there is a risk your gift will not make it before Christmas, and will be delivered in the following business days
- If you selected a FREE SHIPPING OPTION then your gift will be delivered based on the usual Australia Post shipping times – there is no guaranteed delivery date.
- If you selected a PREMIUM SHIPPING OPTION then we have sent your gift using Express Courier Services, based on the timetables provided by Australia Post eParcel Express and Startrack. Note, your Preferred Delivery date is not a guarantee (due to unforseen courier delays), as stated at checkout when you made your purchase
- Christmas Delays WILL occur simply due to the load on the couriers. This is why we advise cut-off dates 1 month out from Christmas.
- Gourmet Basket shipped gifts 1 day early where possible in order to mitigate this, but delays are beyond our control and Gourmet Basket cannot be held responsible for these.
What to do if your gift hasn’t arrived
- Track your gift using the links sent to you in our Shipping emails, or find the link below using your Order Number. This site will tell you the expected delivery times.
- Wait 24-48 hours before making contact with Australia Post / Startrack to query. This is to accommodate the potential Christmas load delays. It is possible your gift will be delivered on Saturday or Sunday before Christmas.
- If there looks like your gift hasn’t moved recently, you can log a query with Australia post here. You will need your tracking number.
If you have your tracking number visit Track a parcel – Australia Post (auspost.com.au) and enter your tracking number starting with either “B6KZ” or “36AG” which has been emailed to you. You can also contact Startrack on 13 23 45 and go to Option 1 to track your gifts via the phone.
You can also “Ask GB”, our helpful Gourmet Butler who can respond 24/7 all year round. Look in the bottom right of the screen. You will need the email address you used to place the order, and your GB number.
If you would like our help please contact us at any time should you have further difficulties on 1300 354 393 during business hours Monday to Friday, or email service@gourmetbasket.com.au.
If you don’t have your Tracking Number, please use our Link Finder below by entering your GBxxxxx order number in the field below.
Please enter your order number starting with “GB”, and we will display the Tracking Link below
Where is my gift now? Has it been delivered?
- Please enter your order number in the form above, beginning with “GB”, and we will display the Tracking Link.
- Click on this to be taken to the Australia Post website to see where your gift is now.
- Your GB number was sent to you in your Order Receipt, and in your email notifications when your order was packed.
- If website shows PENDING it means your gift has not yet been scanned and dispatched. You will be notified via email when this happens.
- You can find the delivery details as below:
- EXAMPLE ONLY –>
How to track your gift online
- Firtly use the form above to get your tracking link, and click on it.
- If you don’t have your “GBxxxxx” order number, you can go to https://auspost.com.au/mypost/track. You will need your tracking number beginning with “B6KZ” which would have been sent to you via email notifications, after your order was Packed, and again after your order was Delivered.
You can also:
- Contact Startrack on 13 23 45 and go to Option 1 to track your gifts via the phone
If you would like our help please contact us at any time should you have further difficulties on 1300 354 393 during business hours Monday to Friday, or email service@gourmetbasket.com.au.
What happens when your gift leaves our Warehouse?
Australia Post and Startrack are used for all deliveries around Australia that are not Same-Day Sydney Express. The following information will help you understand where your gift might be, and you can use the Tracking Form on the right to get a Tracking Link for your gift, which will take you directly to the Startrack tracking page.
How long will it take for my gift to arrive?
FREE SHIPPING: Delivery is based on standard Australia Post eParcel timeframes, which can be anything from 2-7 business days depending on their distance from Sydney.
PREMIUM SHIPPING: Gifts are shipped for delivery overnight to most city and metro locations, and may take 2-5 days for more remote areas, including regional state areas, the West Coast, or when the gift is classified as a “Large Gift” – as shown when you selected your shipping method. Gifts over 5kg (Large Gifts) are delivered Via Road Express and hence take longer for larger distances.
What happens if no-one is home?
- Our couriers have Authority to Leave the gift if no-one is home, and there is a safe place to do so. If the courier cannot find a safe place (eg: can’t get into a locked Unit block) then they will not leave the gift. No signature is required upon delivery.
- If this happens, the gift recipient will receive a text message (if their mobile was provided when ordering) advising where their gift has been taken. This could be the nearest Post Office (for no more than 10 days), or back to the Startrack depot. The recipient must collect the gift themselves, and provide ID.
- Once a gift has been taken to a Post Office, Gourmet Basket has no authority to re-deliver this. Only the recipient can collect.
- You (as the sender) will also receive a notification via email. Please contact your recipient to advise them to collect their gift from the nearest PO.
What happens if the address I gave is incorrect?
If you contact us within 15 minutes of placing the order, or very soon after, we may be able to ask the courier to direct to another address. If you don’t contact us in time, one of the following may happen:
- The gift may be delivered, and potentially kept by the receiver at the wrong address. If this occurs there is nothing we can do as we don’t know who has the gift.
- The gift may be delivered, and the receiver may contact us to inform us they have it. Generally this would be someone close to the original address and they may be able to hand-deliver it. If not, it may be possible to organise another courier, though the fee for that is not known until booking and would be chargeable.
- The gift is not delivered, and we are contacted by the courier. At this point we can have it re-directed to a new address – there will be a new Delivery Fee based on the delivery location.
- The courier company will contact us and the hamper will be returned. If you wish the gift to be re-delivered, a new shipping fee will need to be charged. If the hamper is not returned to us, we will assume is has been delivered and no refund is available.
delivery processes
What happens if no-one is home?
Our couriers have Authority to Leave on all our hampers if no-one is home, and there is a safe place to leave it. No signature is required upon delivery.
If the courier cannot find a safe place (eg: can’t get into a locked unit block) then they will not leave the gift. If this happens, the gift recipient will receive a text message (if their mobile was provided when ordering) advising where their hamper has been taken. This could be the nearest Post Office (for no more than 10 days), or back to the Startrack depot. The recipient must collect the gift themselves, and provide ID.
Once a gift has been taken to a Post Office, Gourmet Basket has no authority to re-deliver this. Only the recipient can collect the gift.
You (as the sender) will also receive a notification via email. Please contact your recipient to advise them to collect their gift from the nearest Post Office.
What happens if the address I gave is incorrect?
If you contact us within 15 minutes of placing the order, or very soon after, we may be able to ask the courier to redirect the hamper to another address. If you don’t contact us in time, one of the following may happen:
- The gift may be delivered, and potentially kept by the receiver at the wrong address. If this occurs there is nothing we can do as we don’t know who has the gift.
- The gift may be delivered, and the receiver may contact us to inform us they have it. Generally this would be someone close to the original address and they may be able to hand-deliver it. If not, it may be possible to organise another courier, though the fee for that is not known until booking and would be chargeable.
The courier company will contact us and the hamper will be returned to sender. If you wish the gift to be re-delivered, a new shipping fee will need to be charged. If the hamper is not returned to us, we will assume is has been delivered and no refund is available.
For more information and Frequently Asked Questions please click here.
